CANCELLATION

You have 90 minutes from the validation of your order to cancel it, to prevent the order from being prepared and then having to pay restocking fees to our excessive detriment. For this you will have to send a cancellation or modification email to contact@egotier.co.uk.

Beyond this time, you will have to wait for delivery and return the Product(s) to us for a refund as described below. 


EXCHANGES

Exchanges are only available on the same item for a material issue. The exchange of a different product is not allowed. In this case, you will have to return your original Product to obtain either a voucher or a refund, and you will have to place a new order for the size you wish, following the procedure described below.


RIGHT OF WITHDRAWAL

In accordance with Consumer Protection regulations in force, with regard to distance selling or off-premises, you, a non-professional natural person, have a right of withdrawal of fourteen (14) days from the date of receipt of the Product(s), without having to justify your decision, or bear other costs except for the return costs which remain your responsibility. 

We undertake to refund the returned Product(s) provided that it is returned intact in its original packaging, in the same condition as when it was received, without trace of use and accompanied by the documents specified below. 

Any product returned without respecting these conditions will not be refunded. 

To exercise the right of withdrawal you must: 

  • Contact contact@egotier.co.uk support to notify that you will exercise your right of withdrawal (return of the Product for a refund or exchange). You can do this by printing and submitting the form that you will find here. 
  • Send by registered mail, with acknowledgment of receipt, the Product accompanied by its original purchase invoice, or the delivery note delivered at the time of your order, to the address stated on the withdrawal form. 
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  • Upon receipt of the item, we will acknowledge receipt by email. 
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  • The refund in the form of a voucher, will be made on the total amount of the purchase, including delivery costs. If you want another form of refund, please let us know, but the delivery costs will not be refunded, and note it can take up to an additional five days for your refund to appear in your account once processed.
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    We reserve the right to defer the refund until receipt of the Product or as long as the Customer has not demonstrated that he has shipped the Product, if such a demonstration has not previously taken place. 

    The return costs remain at your expense. 

    The right of withdrawal does not apply to the following Products: 

    • For the delivery of perishable products or products whose expiry date could be quickly exceeded (such as food products). 
    • Hygiene products (toothbrush, deodorants, pet hygiene products, etc.)  when these have been opened. 
    • Products that are manufactured in accordance with an individual choice or specification of the Customer or according to personalised needs or designs. 
    • Products that have been inseparably mixed with other products due to their texture, after delivery.
    • Any other goods or services excluded by current legislation. 

    GENERAL CONDITIONS OF SALE

    These provisions were extracted from our General Conditions of Sale, which we invite you to thoroughly review. 

    In case of discrepancy, our General Conditions of Sale will prevail.


    QUESTIONS AND CONTACT 

    For more information, please contact us at contact@egotier.co.uk.